juan36 Privacy Policy – Protecting Your Personal Data

juan36 collects the following categories of personal information:

Registration and account data:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Email address and mobile number
• Username and account password (stored in encrypted form)
• Residential address

Identity verification (KYC) data:

• Government-issued identification documents (e.g. PhilSys ID, passport, driver's licence)
• Selfie or photo for liveness verification
• Proof of address documentation where required

Financial and transaction data:

• Deposit and withdrawal history in Philippine Peso
• Payment method details (e.g. GCash account reference, bank account details — we do not store full card numbers)
• Betting and gaming history associated with your account

Technical and usage data:

• IP address and device identifiers
• Browser type and operating system
• Pages visited and session duration
• Referral source and navigation patterns on the platform

Communications data: Records of messages exchanged with customer support, including live chat transcripts and email correspondence.

juan36 uses your personal data for the following purposes:

• Account management: To create and maintain your account, process your registration, and enable you to log in securely.
• Identity verification: To confirm that you meet the age requirement of 21+ and that your account belongs to a real, identifiable individual.
• Processing transactions: To facilitate deposits and withdrawals in Philippine Peso through your chosen local payment method.
• Platform operation: To deliver the sports betting, live casino, slots, and other gaming services available on juan36.
• Security and fraud prevention: To monitor account activity, detect suspicious behaviour, investigate potential breaches of our Terms and Conditions, and protect both you and the platform from fraudulent use.
• Customer support: To respond to your queries, resolve account issues, and provide assistance when needed.
• Responsible gaming: To identify patterns that may indicate problematic gaming behaviour and to provide appropriate tools and information in line with our responsible gaming commitments.
• Platform improvement: To analyse how users navigate and use juan36 so that we can improve performance, fix bugs, and develop features that better serve Filipino players.
• Communications: To send you transactional notifications related to your account, such as deposit confirmations, withdrawal status updates, and security alerts. We do not send unsolicited marketing without your consent.

We do not use your data to build profiles for advertising purposes or share it with marketers outside the juan36 platform.

juan36 does not sell your personal information to third parties. We may share data with external parties only in the following limited circumstances:

• Payment processors: To facilitate deposits and withdrawals, your payment details are shared with the relevant local payment provider (such as your bank or e-wallet service). These providers handle your financial data under their own privacy and security policies.
• Identity verification providers: KYC checks may be processed through a third-party verification service. Only the data required to complete verification is shared, and these providers are bound by confidentiality obligations.
• Technology and infrastructure providers: juan36 uses cloud and hosting services to operate the platform. These providers may technically have access to data stored on their infrastructure but are contractually prohibited from using it for any purpose other than delivering services to us.
• Legal and regulatory requirements: We may disclose personal information if required to do so by applicable law, court order, or regulatory process. We will comply with lawful requests and will notify you where permitted to do so.
• Security and fraud investigations: In cases of suspected fraud, money laundering, or other illegal activity, we may share relevant data with appropriate parties as part of an investigation.

Any third parties that receive your personal data are required to handle it securely and use it only for the purposes for which it was shared.

juan36 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, disclosure, or misuse. These include:

• SSL/TLS encryption for all data transmitted between your device and our platform.
• Password hashing — your account password is never stored in plain text.
• OTP-based two-factor authentication available to all account holders to add an extra layer of login security.
• Access controls that limit who within juan36 can view sensitive account and payment information.
• Regular security reviews of platform infrastructure and data handling procedures.

While we take these precautions seriously, no online platform can guarantee absolute security. If you suspect that your account has been compromised, contact juan36 support immediately so we can take appropriate action.

You are also responsible for keeping your own login credentials secure. Do not share your password with anyone and avoid using public Wi-Fi networks when accessing your account without a VPN or similar protection.

juan36 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small data file stored on your device when you visit a website. Cookies do not contain your personal details such as your name or password.

Types of cookies we use:

• Essential cookies: Required for the platform to function. These keep you logged in during your session and enable core features like the betslip and account navigation. The platform cannot work properly without them.
• Performance cookies: Collect anonymised data about how users interact with the platform — which pages are visited most, where users spend time, and what features are used. This helps us improve the experience.
• Preference cookies: Remember your settings and choices — such as your preferred language or display options — so you do not have to set them each time you visit.

You can control cookies through your browser settings. Most browsers allow you to block, delete, or receive a notification before accepting cookies. Note that disabling essential cookies will affect how the platform functions and may prevent you from logging in or using core features.

juan36 does not use third-party advertising cookies or tracking pixels for external advertising platforms.

As a juan36 account holder and data subject, you have the following rights regarding your personal information. To exercise any of these rights, contact us at support@juan36.vu.

• Right to Access You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe.
• Right to Correction If your personal information is inaccurate or incomplete, you can request that we correct or update it.
• Right to Deletion You may request deletion of your personal data in certain circumstances, subject to legal and compliance obligations that require us to retain certain records.
• Right to Object You have the right to object to the processing of your data in certain circumstances, particularly where processing is based on our legitimate interests.
• Right to Data Portability In some cases, you may request your data in a structured, machine-readable format so you can transfer it to another service.

Please note that some of these rights are subject to limitations. For example, we are required by law to retain certain financial and identity records for specified periods regardless of a deletion request. We will always explain any limitations when responding to your request.

juan36 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law and compliance obligations.

• Active account data is retained for the duration of your account's active status.
• KYC and identity verification records are retained for a minimum period as required by applicable regulations governing online financial transactions and gaming operators.
• Transaction records are kept for a minimum period to comply with financial reporting and anti-money laundering obligations.
• Customer support communications are retained for a reasonable period after the relevant issue has been resolved.
• Technical and session logs are typically retained for shorter periods and are used primarily for security and operational purposes.

When personal data is no longer required for any of these purposes and there is no legal obligation to retain it, we take reasonable steps to securely delete or anonymise it.

If you close your account, your data will be retained for the minimum period required by applicable obligations and then deleted, except where specific records must be kept for legal compliance purposes.

juan36 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data protection practices. When significant changes are made, we will update the "Last updated" date at the top of this page.

Where practicable and where the changes are material to how your data is used, we will notify registered account holders via the email address on their account prior to the changes taking effect.

We encourage you to review this policy periodically. The current version is always accessible at juan36.vu/privacy-policy. Continued use of the platform after the effective date of any updates constitutes your acceptance of the revised policy.

If you have questions or concerns about any aspect of this Privacy Policy, please reach out to our support team at support@juan36.vu and we will be happy to help clarify.