juan36 Terms and Conditions – What You Need to Know

To access the full functionality of juan36, you must register an account. Registration is free and requires you to provide accurate, complete, and current information including your full legal name, date of birth, and valid contact details.

Eligibility requirements:

• You must be at least 21 years of age.
• You must be located in the Philippines.
• You must not be subject to any self-exclusion arrangement with juan36 or any other platform.
• You must have the legal capacity to enter into a binding agreement.

Each individual is permitted to hold only one active account. Opening multiple accounts — under the same identity or different identities — is a violation of these Terms and will result in closure of all related accounts.

Identity verification (KYC) is required as part of the registration process and may be requested again at any time. Failure to complete verification within a reasonable period may result in account restrictions or closure. Providing false or misleading information during registration is grounds for immediate account termination.

You are responsible for maintaining the confidentiality of your login credentials. juan36 is not liable for any unauthorised access resulting from your failure to secure your account information.

All deposits and withdrawals at juan36 are processed in Philippine Peso (PHP). Accepted funding methods include local e-wallets such as GCash and Maya, Philippine bank transfer, and mobile banking. The availability of specific payment methods may vary and is subject to change.

Deposits must originate from payment accounts registered in your own name. juan36 does not accept deposits from third parties. Any deposit identified as originating from a third-party source may be reversed and the account suspended pending investigation.

Withdrawals are subject to the following conditions:

• Your identity verification must be complete before any withdrawal is processed.
• Withdrawals will be returned to the same payment method used for the originating deposit, where technically possible.
• Minimum and maximum withdrawal amounts apply and are displayed within the platform.
• Processing times depend on the payment method used and are estimates only.

juan36 reserves the right to conduct enhanced verification checks before processing any withdrawal. This may include requesting additional documentation to confirm your identity, address, or source of funds. These checks are a standard part of responsible platform operation and are not a reflection of any wrongdoing on your part unless otherwise communicated.

Any bonus funds credited to your account may be subject to wagering requirements before they can be withdrawn. The specific conditions will be stated on the relevant promotion.

All bets and wagers placed at juan36 are subject to the specific rules applicable to the sport, event, or game in question. These rules are available within each game or betting market and form part of these Terms by reference.

Once a bet is confirmed, it is final and cannot be cancelled or amended unless juan36 determines that a significant technical error has occurred. It is your responsibility to review your selection, stake, and odds before confirming any bet.

Prohibited conduct includes but is not limited to:

• Using automated betting software, bots, or scripts to place wagers.
• Exploiting errors in odds, game software, or system configurations.
• Engaging in matched betting, arbitrage, or any form of systematic exploitation of promotions.
• Colluding with other players to influence outcomes or exploit platform mechanics.
• Placing bets with the benefit of insider or non-public information.

juan36 reserves the right to void any bet or wager that is placed in circumstances reasonably believed to violate these rules, or where a palpable error in pricing has occurred. Decisions on disputed outcomes are final.

Betting limits apply to all markets and are displayed within the platform. juan36 may adjust limits at any time, including for individual accounts where irregular patterns are identified.

juan36 may offer bonuses, free bets, cashback, and other promotions from time to time. Each promotion is subject to its own terms, which will be clearly stated when the offer is presented. In the event of any conflict between a specific promotion's terms and these General Terms, the specific promotion terms take precedence.

Promotions at juan36 are:

• Available to eligible account holders only, as specified per offer.
• Valid for the period stated on the promotion — juan36 does not guarantee ongoing availability.
• Subject to withdrawal conditions that must be met before bonus-derived funds can be cashed out.
• Limited to one claim per eligible account unless otherwise stated.

juan36 does not guarantee the availability or continuation of any promotional activity. Offers may be modified, suspended, or withdrawn at any time without prior notice. Promotional abuse — including creating multiple accounts to claim offers more than once — will result in forfeiture of the relevant bonus and may lead to account termination.

juan36 will not provide specific figures on bonus percentages, minimum deposits, or turnover requirements in these General Terms, as these vary by promotion and are communicated separately on each offer.

You are solely responsible for maintaining the security of your juan36 account. This includes keeping your password confidential, not sharing your login credentials with any other person, and ensuring that your device and connection are reasonably secure when accessing the platform.

juan36 uses SSL encryption to protect data transmitted between your device and our platform. Two-factor authentication via OTP is available and strongly recommended for all accounts.

If you suspect that your account has been accessed without your authorisation, you must notify juan36 immediately by contacting support. We will take reasonable steps to investigate and secure your account. juan36 is not responsible for losses resulting from unauthorised access where you have failed to take reasonable precautions.

juan36 will never ask you to provide your full password via email, phone, or any messaging platform. Any communication purporting to be from juan36 that requests this information should be treated as fraudulent and reported immediately.

juan36 reserves the right to suspend or permanently close any account at any time, with or without prior notice, in circumstances including but not limited to:

• Violation of any provision of these Terms.
• Providing false, inaccurate, or unverifiable identity information.
• Fraudulent activity, including attempts to manipulate games or exploit errors.
• Failure to complete identity verification within the required timeframe.
• Behaviour that is abusive, threatening, or otherwise harmful toward juan36 staff or other users.
• Account inactivity beyond the period specified in platform policies.

Where an account is closed as a result of Terms violations, any balance of real-money funds may be withheld pending investigation. Bonus funds and winnings derived from bonus funds will be forfeited in cases of fraud or Terms abuse. Where no violation is found, verified real-money balances will be returned to you via the original payment method.

You may request the closure of your account at any time by contacting juan36 support. Accounts under active investigation may be held in a suspended state until the review is complete.

juan36 provides the platform on an "as is" and "as available" basis. While we make reasonable efforts to ensure continuous service, we do not warrant that the platform will be uninterrupted, error-free, or free from technical issues at all times.

To the maximum extent permitted by applicable law, juan36 shall not be liable for:

• Any loss of funds resulting from your own decision to gamble, including bets placed and lost.
• Losses arising from system downtime, network failures, or third-party service interruptions beyond our reasonable control.
• Any indirect, incidental, or consequential loss arising from your use of or inability to use the platform.
• Actions of third-party payment providers involved in processing your deposits or withdrawals.

juan36 does not guarantee any winnings and makes no representations about the likelihood of a profit from any game or bet. All gaming involves financial risk and outcomes are determined by chance. You accept full responsibility for your own gaming decisions.

juan36 may amend these Terms and Conditions at any time. When material changes are made, we will update the "Last updated" date shown at the top of this page. Where practicable, we may also notify registered account holders of significant changes via the contact details on their account.

Your continued use of the juan36 platform following the publication of updated Terms constitutes your acceptance of those changes. If you do not agree with any amendment, you must stop using the platform and may request account closure.

The most current version of these Terms will always be available at juan36.vu/terms-conditions. Earlier versions are superseded in full by the current version and are not binding.